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Shipping Policy

At Finn Flash, we aim to provide our customers with a smooth and efficient shopping experience. This Shipping Policy outlines how we process and deliver orders worldwide.

1. Shipping Regions

We offer worldwide shipping to most countries. Please note that certain regions may have shipping restrictions or additional fees. If you are unsure whether we ship to your location, please contact us at [email protected].

2. Shipping Costs

  • Shipping Fees: We offer free shipping on all orders, regardless of order size or destination.
  • Customs and Import Fees: International customers may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more information.

3. Order Processing

  • Order Confirmation: Once your order is placed, you will receive an order confirmation email. We typically process orders within 1-2 business days.
  • Shipping Time: Shipping times vary depending on your location:
    • Domestic Orders: 3-5 business days.
    • International Orders: 7-15 business days, depending on the destination country.

Please note that delivery times are estimates and may vary depending on the shipping carrier, customs processing, or weather conditions.

4. Cash on Delivery (COD)

As we only offer cash-on-delivery (COD) as a payment option, payment for your order will be collected at the time of delivery. Please ensure someone is available at the delivery address to make the payment in cash.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS (if available). You can use this tracking number to monitor the status of your shipment.

6. Delivery Address

  • Please ensure that the shipping address you provide is accurate and complete. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.
  • If you need to change your shipping address, please contact us as soon as possible. Once the order is shipped, we cannot make changes to the address.

7. Shipping Delays

While we strive to ship your order promptly, certain factors beyond our control may cause shipping delays. These include:

  • Weather conditions
  • Natural disasters
  • Carrier delays
  • Customs clearance delays for international orders

We will keep you informed of any delays, and you can always contact our customer service team for updates.

8. Undelivered Packages

If a package is undelivered due to an incorrect address, refusal, or failure to collect from the carrier, it will be returned to us. In such cases, we will attempt to contact you to arrange for re-shipment or cancellation of the order.

9. Lost or Damaged Packages

If your package is lost or damaged during shipping, please contact us immediately at [email protected]. We will work with the shipping carrier to resolve the issue, including sending a replacement or issuing a refund if applicable.

10. Contact Us

If you have any questions about shipping, or if you need assistance tracking your order, please don’t hesitate to contact our customer service team [email protected].